For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide.
Payment Options:
Since our custom window treatments are custom made to your specifications, all orders are
paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier's
checks, personal checks and money orders must be mailed to our office before your order is started.
All orders paid by check will require a holding period of 5-7 days for your check to clear before the
order will be put into production. In some cases, coupon discounts may be offered via coupon codes, note that only one coupon code may be used per order.
Changes, Cancellations and Refunds:
Because our products are custom made to your exact specifications, they are not suitable for resale
in the ordinary course of business. Therefore, it is important that you are sure of your purchase
decisions prior to finalizing your order. We place your order with the manufacturer and automatically
charge your credit card for the total sale price, including shipping, immediately after you complete
your online order. Unless there is a delay in placing your order because we need additional information
from you, an order received from you for in stock materials before 4 P.M. Eastern Standard Time will
normally begin production the morning of the next day.
Cancellations and Changes in orders can only be made for a period of 12 hours after your online order
is finalized. In the event that you cancel your order during this 12 hour period, we will refund your money. Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.
On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays,
temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay, when the manufacturer contacts us you will be contacted that
day. We reserve the right to reject any order, at our discretion.
Discontinued and/or Back Ordered Items:
At times, products or colors are discontinued or placed on backorder by the various
manufacturers with whom we work. We will make every effort to remove discontinued items as soon as we are made
aware of them and will notify you whenever we receive notice of any backorders. Also see
"Delivery Times" noted below.
Shipping Information:
Shipping Methods & Charges: - We offer free shipping via United Parcel Service(UPS) and/or
FedEx within the 48 contiguous United States. As long as the product(s) you order are less than 94" wide. No shipments can be made to PO Box addresses. For
the fastest service possible, we ship most products directly FOB from the manufacturing facility located
closest to you. If your package is too large to ship by UPS or FedEx, we will ship it FOB the
manufacturer's facility via freight carrier, usually to your front door. For shutters please view the
table below. The following shipping charges apply to all orders that are 94" wide and/or long and up:
Multiple Shipments - Different types of window treatments are often made in different
manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready.
That way, you'll have your order as soon as possible!
Oversized Shipments
For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide) it is highly recommend to inspect all packages for damage. Any damage needs to be noted on you Bill of Lading. Any damage not noted is not eligible for a remake free of charge. Minor damaged product may be able to be used and should be accepted and noted. There is a 7 day time period to report any unusable product for a remake. Badly damaged product should be refused and reported to us and it will be remade immediately.
Shipping to Alaska & Hawaii - The estimated cost for ground shipping to Alaska is $30 per blind. 2-day service to Alaska is estimated at $60 per blind, and 1-day service is estimated at $90 per blind.The estimated cost for ground shipping to Hawaii is $50 per blind, 2-day service to Hawaii is estimated at $100 per blind, and 1-day service is estimated at $150 per blind. Because we need to obtain your approval before confirming these charges, orders will be held until we have that approval. This applies even on one-day products. Click here for freight forwarding information and contacts for Alaska & Hawaii.
If you have any questions about our shipping policy, please call us at the number at
the top of this page.
International Shipping (Canada) - Click here for freight forwarding information and contacts.
Delivery Times - Delivery times given are estimates based on normal production and shipping
times. Delivery times may vary depending on the product. Therefore, please
e-mail for a better estimate of delivery times. The
estimated delivery times include working days after our receipt of your completed order and exclude
weekends, holidays and factory closing days. On occasions, there may also be delays caused by
out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforseen problems.
What is Order Processing?
Due to an increase in our processing costs (e.g. credit card fees, package handling, etc.) we had to regrettably institute a price adjustment for
processing and handling orders. Our flat rate is now $4.95 per order, which represents only a fraction of our actual handling costs. We also do not
charge for shipping, which costs us considerably more than the $4.95. We appreciate your business. Please be assured that we will always strive to
bring you the lowest blinds prices, with superior quality and service.
Sales Tax:
Since we are based in Texas, we collect 8.25% sales tax on all orders shipped to Texas addresses.
We will not impose a sales tax on orders that are delivered outside of the state of Texas unless
such taxes are imposed on Internet sales by law. Starting March 1, 2010, a new Colorado law requires retailers to notify its customers that they will owe Colorado use tax on all items purchased if no sales tax was paid to the retailer. You can report the use tax owed on such purchases on Colorado Use Tax Form DR 0252. If you have any questions, call the Colorado Department of Revenue at 303-238-7378.
Price Comparison Policy:
Home Depot is a registered trademark of Home Depot Inc. and Lowe's is a registered trademark of Lowe's
Companies Inc. Comparative prices listed in this website are based on regular telephone surveys and in store
shopping conducted by employees or affiliates of Global Custom Commerce, LP and reflect the prices quoted to
consumers for the listed product.
Inspection of Merchandise:
IMPORTANT: Inspect your merchandise as soon as you receive it and notify
us immediately if the merchandise has been damaged in shipment. Also, please check to make sure
that the products you ordered were made exactly as you specified when you ordered them. If you notify
us that the merchandise has been damaged in shipment or was made incorrectly within 7 days of
the date that the merchandise is delivered to you, we will have the damaged merchandise either
repaired or replaced at no cost to you. If you do not notify us that the merchandise has been
damaged in shipment during this 7 day period, we won't be able to do so. All damaged shipments must be signed for as damaged.
Express Warranties:
We do not manufacture any of the products sold through this site. Express Warranties with respect to the blinds/shades you are purchasing from this website are provided
to you directly by the manufacturer of these products and are incorporated into your order. To read the
warranty that applies to the specific blinds or shades you are ordering, please click on the
'warrantee and care' links at each products information page. THIS COMPANY ITSELF DISCLAIMS ANY EXPRESS
WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO
THE GOODS YOU ARE PURCHASING.
Do I Need to Buy Hardware or Screws?
All hardware is provided with the possible exception of screws. This is due to the fact that
differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is
appropriate. However, the exact length and type of screw will vary depending on whether you are mounting
your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting
screws with your order. If you find no screws came with your order you will need to purchase some. As a
rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.
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