Order Policies

Questions about shopping for blinds? Visit Frequently Asked Questions.

SureFit™ - Guaranteed to Fit!

With SureFit™, a Blinds.com exclusive, we make sure you have complete peace of mind when measuring for any product we offer.

If you made a mistake measuring your blind, we'll remake it at no cost to you. You don't even pay for the return shipping of your old blind! You only pay if there's a difference in price between your old and new blind, or if the new blind requires a shipping fee (generally, this applies when it's over 94" wide).

Read more about SureFit™

30-Day Price Guarantee

Worried that a product you want may go on sale soon? If you see a sale or discount on Blinds.com for the products you bought from us within 30 days of your original purchase, let us know and we'll refund the difference!


Please view our Product Warranty page for more information.

Extended Life Proof Warranty

Blinds.com offers our enhanced and extended 5-Year Life Proof Warranty on selected products. If available, the Life Proof Warranty will be offered as an option when you configure each of your products. The Life Proof Extended Warranty must be purchased with each product individually at the time of product purchase.

Review and Download the Life Proof Extended Warranty PDF

Safe and Secure Internet Commerce

When you place orders, all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online, simply contact us by phone and a customer service representative will take it for you.


We respect your privacy, and know that it is important to you how your information is handled. All personal information you provide us WILL remain absolutely confidential and be used solely to communicate better with you. To see the ways that we use the information you provide us, visit our Privacy Policy for further details.

Payment Options

We accept Visa, Mastercard and American Express online. Cashier's checks, personal checks and money orders must be mailed to our office before your order can be started. All orders paid by check will require a holding period of 5-7 days for your check to clear before the order will be put into production. In some cases, coupon discounts may be offered via coupon codes; note that only one coupon code may be used per order. In the unlikely event that there is an error in pricing, we reserve the right to correct the pricing. You will have the option to cancel the order or pay the correct amount for the product.

Sales Tax

In compliance with state tax laws, we are required to charge state sales tax.

Changes, Cancellations and Refunds

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 12 hours after your online order is finalized.
  • If you cancel your order during this 12 hour period, we will refund your money.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion.

Inspection of Merchandise

IMPORTANT: If you notify us that your merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, we won't be able to do so. All damaged shipments must be signed for as damaged.

Shipping Information

We want your ordering experience to be as simple as possible, which is why we offer free shipping in the 48 contiguous United States on nearly all products.

Here are some notes on shipping:

  • Orders are shipped via United Parcel Service(UPS) and/or FedEx.
  • No shipments can be made to PO Box addresses.
  • For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you.
  • If your package is too large to ship by UPS or FedEx, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. (Please note: Carriers do not typically deliver to apartments or condos within multi-unit buildings.)
  • Customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.
  • Because of package weight and how they’re crated, shutters do not ship for free.

In the extremely rare event that your windows are oversized, the following shipping charges apply to all orders that are 94" wide and/or long and up:

48 Contiguous United States



Shipping Cost

Blinds and Shades under 94" wide FREE
Horizontal Blinds and Shades wider than 94" $70 per shipment per manufacturer
Bio Arches wider than 48" $70 per shipment per manufacturer
Vinyl Verticals and Vertical Cellular Shades (vertiglides) longer than 94" $70 per shipment per manufacturer
Verticals longer than 125" $150 per shipment per manufacturer
Faux Wood Shutters Table Cell $55 shipment fee
Certain Wood Shutters Table Cell $70 shipment fee
Exterior Porch Shades wider than 94" $150 per shipment per manufacturer

*Hawaii and Alaska

Below are the additional costs for shipping to Alaska and Hawaii. Find your product on the chart above and add the following to your order to get an estimated shipping cost.

To Hawaii

To Alaska

Ground: Add $50 per blind Ground: Add $30 per blind
2-Day: Add $100 per blind 2-Day: Add $60 per blind
1-Day: Add $150 per blind 1-Day: Add $90 per blind
  • All shipping costs are estimated.
  • Because we need to obtain your approval before confirming these charges, orders will be held until we have that approval. This applies even on one-day products.
  • Click here for freight forwarding information and contacts for Alaska & Hawaii.

Multiple Shipments

Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!

*Oversized Shipments

For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide) it is highly recommend that you inspect all packages for damage.

  • Any damage needs to be noted on you Bill of Lading – any damage not noted is not eligible for a remake free of charge.
  • Minor damaged product may be able to be used and should be accepted and noted.
  • There is a 7 day time period to report any unusable product for a remake.
  • Badly damaged product should be refused and reported to us. It will be remade immediately.

International Shipping (Canada)

Click here for freight forwarding information and contacts.

Delivery Times

Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product, especially if the product is shipping from out of the country. Please e-mail us for a better estimate of delivery times!

  • Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
  • On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems.

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on backorder by manufacturers with whom we work. We make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders.