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Blinds & Shades
Curtains (Ready Made)
Custom Drapery
Design Your Own Wallpaper

Fabric
Fine Art Oil Paintings
Hardware
Interior Shutters
Poster - Prints or Framed Art
Rugs
Wallpaper

American Blinds and Wallpaper is dedicated to providing you with a high quality product and an outstanding customer experience. We appreciate your business and are here to assist you with questions, concerns or feedback. You may contact us by chat, customerserviceteam@AmericanBlinds.com or speak directly to a friendly, knowledgeable Customer Service Specialist at 800-575-8016, Monday through Friday from 8 a.m. to 6 p.m. EST.

Our Customer Service Specialists will guide you through the return process and provide you with a Return Goods Authorization Number to properly track and handle your return to the manufacturer. This is for your protection, as well as ours, as it lets us instruct the manufacturer to expect and notify us of your product return. Returns sent to our corporate office cannot be accepted. Please click on a link above for product specific returns and exclusions.

Easy Product Specific Returns

Window Treatments (Blinds, Shades, and Custom Drapery)

Our window treatments are custom-made and ordered based on your measurements and specifications and are therefore non-returnable. Our window treatments are manufactured to first quality standards, using the highest quality materials and workmanship. If you receive a blind, a shade, or a custom drapery product that is defective or not as ordered, please contact us immediately and we will fix it. Any error on our part, or the manufacturer's, will be promptly corrected.

If you make a mistake with your measurements, we will offer you a discount of at least 10% on a replacement order. If the manufacturer provides a larger discount, we will gladly pass the discount on to you.

We also offer a 5 Year Limited Warranty on working parts and mechanisms. You may contact us within this timeframe and we will gladly arrange to have the items repaired or replaced. For additional information, please see our 5 Year Limited Warranty.

Wallpapers and Borders  return to top

Before ordering, remember that computer screens vary in color and cannot always display textures. If you are unsure of the color or texture, we do offer samples for a small fee. In most cases, murals and borders are not returnable; however, where individual manufacturers allow the return, we will accept these returns subject to the manufacturer's 30% restocking fee and shipping charge.

Upon receipt of your package, please open and inspect it for any manufacturing defects or shipping damage. If you have, any issues with your order you need to report it within 10 days of receipt. In the unlikely event you receive defective wallpaper, please contact us immediately and we will replace the wallpaper free of charge. Discontinued wallpaper or border is not returnable or refundable. Wallpaper is returnable within 30 days of receipt and is subject to a manufacturer's 30% restocking fee and shipping charge. American Wallpaper does not accept returns on single rolls or cut rolls unless it is damaged or defective. We cannot expedite shipping.

If you need to return wallpaper, it is important to either call our customer service department at 800-575-8016 or send us an e-mail at customerserviceteam@AmericanBlinds.com to obtain a return authorization number and the correct address where to return your wallpaper. Wallpaper returned without a proper authorization number will be returned to the customer.

If you are ordering wallpapers, borders, or fabrics that coordinate, we recommend you do not begin installation until you have received all of the items. Carefully inspect and examine your wallpaper before beginning your project. We also recommend you purchase an extra double roll or spool of the pattern you select. This allows extra product on hand, in the same run number and dye lot to ensure a perfect match, for future repairs.Once you have received your wallpaper/border, you may want to keep a record of the run number/lot number on the packaged rolls. The vendor does not keep this information and if you need to order more paper, you will need this number for an exact match.

To ensure our customers receive their wallpaper as quickly as possible, orders go directly to the manufacturer. We understand that there are instances where customers may need to cancel their order. Though we cannot guarantee that the manufacturer will be able to cancel the order, we will attempt to accommodate our customer's request. Once we receive confirmation that the order can be stopped from the manufacturer, we will refund your money less the processing fee.

If you plan to use a wallpaper hanger, make sure all of the paper has arrived, as if you have ordered more than one type of paper it could arrive at different times. Also, make sure the paper is not damaged or defective before the hanger arrives. We do not pay for wallpaper installer services.

We do not give discounts on backordered wallpaper. If you order a wallpaper that is backordered, you can choose to wait for the product to become available, change the pattern you ordered or cancel.

Design Your Own Wallpaper (Avery) return to top

Cancellation requests can be accepted within 48 hours of your order placement. Orders cannot be cancelled after 48 hours. Please review our Terms and Conditions.

Fabric  return to top

Fabric is cut to order and therefore is a non-returnable item. Dyes in fabric will sometimes vary from dye lot to dye lot, so please order enough at the time of your purchase to assure you have the same color lot to complete your project.

Poster - Prints or Framed Art  return to top

If for any reason you are not completely satisfied with your Poster - Prints or Framed Art, you may return it for an exchange or refund. Please contact us within 30 days of receipt of the product to set up an authorized return to the manufacturer. No returns accepted after 30 days.

We require you return the item in its original packaging within this time frame and the merchandise is in unused condition.

For Poster - Prints or Framed Art, a 25% manufacturer restocking fee will be deducted from your purchase price and a refund will be issued to your original method of payment. If you select another product of equal or greater value from the manufacturer, we will gladly waive the restocking fee.

Shipping charges and restocking fees for returned merchandise are the responsibility of the customer and are non-refundable.

Home Accent Accessories (Ready Made Curtains, Hardware, and Rugs)  return to top

If for any reason you are not completely satisfied with your Home Accent Accessory, you may return it for an exchange or refund. Please contact us within 30 days of receipt of the product to set up an authorized return to the manufacturer.

We require you return the item in its original packaging within this time frame and the merchandise is in unused condition.

For Home Accent Accessories, a 25% manufacturer restocking fee will be deducted from your purchase price and a refund will be issued to your original method of payment. If you select another product of equal or greater value from the same manufacturer, we will gladly waive the restocking fee.

Shipping charges and restocking fees for returned merchandise are the responsibility of the customer and are non-refundable.

Damaged Deliveries  return to top

If an item is received damaged in transit, please notify us within 48 hours so a claim can be processed.

Please keep the original packaging materials and product for inspection.


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