100% Satisfaction Guarantee ...or your money back!
You can feel confident because your purchase is backed by our 30-Day Money Back Guarantee. If you are not completely satisfied, contact our customer service department immediately and we will make every attempt to correct the problem. If we cannot do this, we will authorize a return and provide you with shipping instructions for a complete refund.
Since everything we sell is custom-made to order, please follow our measuring instructions carefully. Please understand that we can only honor the guarantee when your measurements are correct. Also:
- FREE color swatches are available, so please review our color accuracy policy carefully, and order samples to make sure you like the color before you buy. Products cannot be returned due to dissatisfaction with the color/quality/texture of the material unless you first ordered samples, and your product is incorrect or significantly different from the color sample you received.
- If your product is not within recommended size limitations, it is returnable only for shipping damage and/or initial defects.
- Commercial and Contract Division orders are not covered by this guarantee.
- Returns are accepted only with prior authorization, and the products in question must be shipped to us in the original condition within 30 days of receiving them. You only pay return shipping.
If we made a mistake (even the best companies slip up from time to time) or if your claim relates to shipping damage, we'll also refund you for the return shipping cost, of course.
Ordered already and need to call us about this guarantee?
Please call Customer Service toll-free at 1-800-575-8016. Thank you!
Satisfaction Guarantee Policy ID: A46-2100. Effective 03-15-2006