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Cellular Shades
Cellular Shades Cordless
Cellular Slider
Cellular Motorized
Cellular Continuous Cord Loop
Faux Wood Blinds
Mini Blinds
Mini Blinds Cordless
Pleated Shades
Roller Shades
Roman Shades
Vertical Blinds
Window Shading
Wood Blinds
Woven Wood Blinds

Product Issue Solution

Cellular Shades
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Controls Too Long First, untie the upper knot from the smaller cord that feeds into the cord collector. Push the stop ball up to the desired location and then retie the knot. Before you cut off excess cording, first lower the blind to make sure the length of the shade and the controls are satisfactory.
Lock Inoperable Click here to set up a repair with the manufacturer.
Noisy Operation Sometimes on larger shades, the piece that keeps the long metals strips from rubbing against the head rail shifts out of position. This piece is a small plastic component that all the spears run through. Simply push this plastic component to the end of the metal spears to eliminate the noise.

Cellular Shades Cordless
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Creeping Up From the Bottom or Sagging Down From the Top Click here to set up a repair with the manufacturer.
Will Not Lift
(Comfortex Only)
The clutch needs to be reset. First, take the shade out of the window. It will slide out of the brackets. Then looking down into the top of the head rail, locate the large white clutch inside the head rail . This part is usually located on the right side. Next, turn the clutch towards the back of the head rail and keep turning it until you hear a small click; the shade should retract on its own. If this does not resolve the problem, Comfortex also has a white bullet shaped object in the head rail. Push and hold the bullet to retract the shade. This will reset the blind.
Does Not Operate Smoothly Look inside the head rail at the spring motor and check for friction clips. Remove 1 or all of the friction clips and check for improved operation.
Will Not Lift Gently pull down on the bottom rail to reactivate the spring.
Tip: Anytime you leave your blinds in the closed position for an extended period of time, the spring will need to be reset in order to function properly.
Hangs Unevenly In some instances, the lift tapes (white ribbons) in your cordless shade can become entangled. This problem can typically be solved by pulling the shade down completely. This will usually realign the tapes.
Tip: Always lift your shade from the middle rather than the sides and do not lift too quickly as this creates slack in the ribbons.

Cellular Slider
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Does Not Operate Smoothly Once the Slider is in place the tension must be set. When new, a tensioned Slider shade without the proper tension will "pull itself" towards the stacked position. After the Slider has been in operation for some time, it may attempt to do the opposite and "push itself" into a drawn position. Setting the tension will ensure the Slider moves effortlessly in any position across the window. To set the tension, push the tensioner with your index finger across the shade until it is taut, (towards the stack on one way shades and towards the left on split draw). Hold the tensioner between your index finger and thumb and pull it about 6 inches further against the stack to engage the tension.

Cellular Motorized
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Will Not Operate When Using the Remote First replace the batteries in the remote. If after replacing the batteries, the blind still does not operate, depress the manual button on the head rail. If the first two options do not work, you try to clear the memory on the remote. To clear the memory press and hold down the button on the remote while manually pulling the shade all the way down. Point the remote at the infrared eye on the head rail and press the down button for 20-30 seconds then release. The shade should now operate normally.

Cellular Continuous Cord Loop
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Does Not Hang Evenly Sometimes this can happen if the cords get caught in the head rail. This can also happen if the "C" Clips are not evenly spaced on the tilt rod in the head rail. To fix the problem, unhook the cording, then raise and lower the shade several times to test the operation.
Frayed Cord Loop First, remove the control end cap by lifting the tab on the top of the head rail that locks the cap into place. The cap should then easily pop off. Remove the frayed cord loop by gently lifting the cord and turning the mechanism Start the new cord loop into the pulley by placing the cord into one of the teeth of the gear. Rotate the cord loop into place. Replace the control end cap.
Tip: a screwdriver inserted into the center of the mechanism allows for easy rotation.
Does Not Raise or Lower For safety reasons, all continuous cord loop products now require the cord tensioner to be mounted on the wall or window frame to operate the shade.

Faux Wood blinds
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Slats Will Not Lower When packaged for shipment, the slats of your blind are in the fully raised position. Because of this, when you first try to lower your blind, the cord lock might not release, preventing the slats from lowering. First, you should hang the blind in the window. Second, hold your lift cords level with the head rail and gently pull. This should release the cord lock. If this does not fix the problem, take your blind out of the window. Locate the cord lock mechanism in the head rail (the lift cords run through this). You will see a pin. Using a flat head screwdriver (be careful to avoid contact with the cording), turn the screwdriver perpendicular to the head rail. Push the pin to disengage the cords.
NOTE: As soon as you release the pin, the slats will lower.
Slats Will Not Tilt Sometimes the tilt rod can become disconnected from the tilt mechanism in the head rail due to handling during shipment. This causes the tilt mechanism to move while the slats stay in place. To fix this, first remove the blind from the window. When you look at the head rail you will see a metal rod that runs the length of your head rail. You should also see where the tilt mechanism is housed. Gently push the end of the tilt rod back into the space where the tilt mechanism is located. Replace the blind in the window.
Tip: If you push the rod through, you will get a more secure tilt positioning. Replace the blind in the window.
Tilter Mechanism Needs to be Replaced Remove your blind from the window. If you have a wand tilt, remove the wand. If you have a cord tilt, remove the tassels. Next, remove the metal end piece or plastic end cap from the head rail. Slide the tilt rod out just enough to clear the tilter. Then replace the tilter and gently push down until it snaps back into place. Try operating the tilter shaft until the flat portion of the tilter rod lines up with the flat portion inside the tilter. Now you can push the rod back through the tilter and replace the end cap. For a cord tilt, make sure the tassels are even when the blind is in the open position. The tassels must be attached after the cord tilter has been installed.
Uneven Slats
(Routless Feature Only)
If slats sit uneven - sides of blind appear "wavy" (one slat sits further in or out from the others) - it is possible that the slat was installed the wrong way. To correct: simply remove the slat and turn it around (slats are notched at the edges with half-moon cutouts for easy removal). Once the slat is inserted back into the blind the correct way - the "wavy" appearance at the sides should be corrected.

Mini blinds
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Slats Will Not Lower When packaged for shipment, the slats of the blind are fully raised. When you first attempt to lower the slats the cord lock may not release, preventing the slats from lowering. First, mount the blind in the window. Then hold the lift cords level with the head rail and gently pull. This should release the cord lock. If this does not solve the problem, take the blind out of the window. Locate the cord lock mechanism in the head rail (the lift cords run through this). You will see a pin. Using a flat head screwdriver (be careful to avoid contact with the cording), turn the screwdriver perpendicular to the head rail. Push the pin to disengage the cords.
NOTE: As soon as you release the pin, the slats will lower.
Blind Needs to Be Restrung Click here to set up a repair with the manufacturer.
Slats Need to Be Replaced Start by removing the ladder cap from the under side of the bottom rail. This will expose the ends of the cords, which you can then pull out slightly. Cut the cord just above the knot and then pull the cord up through the last damaged slat. Remove the slats and replace them with the new ones, making sure that you insert the slats so that the rout holes are aligned with the existing slats. Then weave the cords through the rout holes being certain to alternate the sides of the ladder rungs as you proceed down the blind. Reinsert the cords into the bottom rail and tie them off. Replace caps.
Tilter Mechanism Needs to be Replaced First, remove the blind from your window, then remove the wand. To proceed, remove the metal end brace or plastic end cap from the head rail. Next, move the tilt rod out of the wand tilter. Replace the tilter and push it down until it snaps back into place. Then turn the tilter shaft until the flat portion of the rod lines up with the flat portion inside the tilter. Push the rod back through the tilter and replace cap/brace.
Slats Will Not Tilt A guardian tilter continues turning even when the blind is fully closed preventing the mechanism from breaking. If the blind is small, it can easily become disconnected. To re-connect the tilter, proceed as follows: If the slats are closed in the down position, turn the wand counter clockwise and at the same time pull down gently on the back string of the ladders (supporting the slats). If the slats are closed in the up position, turn the wand clockwise and gently pull down on the front string of the ladders. If the above steps do not correct the problem, see replacing a tilter.

Mini blinds Cordless
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Does Not Operate Smoothly Look inside the head rail at the spring motor and check for friction clips. Remove 1 or all of the friction clips and check for improved operation.
Hangs Unevenly Raise the blind and then extend the blind completely. Repeat this operation slowly several times until your blind hangs evenly.
Will Not Lift Gently pull down on the bottom rail to reactivate the spring.
Tip: Anytime you leave your blinds in the closed position for an extended period of time, the spring will need to be reset in order to function properly.
Creeping or Sagging Click here to set up a repair with the manufacturer.

Pleated Shades
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Appears Shorter Than Ordered Height You need to keep the shade in the fully lowered position for at least 3 days. This will allow the pleats to relax and the shade should be the correct size.
Hangs Unevenly Should the shades hang unevenly, try raising them completely then lowering the shades until they are even.
Will Not Lower Pleated shades are shipped in their package in the fully raised position with the cord locked for easier installation. If the shades will not lower after installation, hold the cord parallel to the head rail of the shades and gently tug to the left until the cord lock is able to free itself. Do not yank or jerk on the cord. This may cause the lock to jam further and result in damage and the need for repair. Pleated shade repairs are rare and a gentle approach is usually what is required to free the cord lock.

Roller Shades
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Rolls Up Too Fast or Does Not Catch Decrease the tension by raising the shade to the top and removing it from the brackets. Unroll approximately 18" by hand and then replace in brackets. Repeat until proper tension is achieved.
Does Not Roll Up Straight
(Telescoping)
Some fabrics have a tendency to telescope to one side or the other when being rolled up. To fix this, unroll the shade until you can see where the fabric is attached to the roller, put a small piece of masking tape at the attachment on the opposite end from where the shade is telescoping. A second or even third piece can be added to fix more extreme telescoping issues.
Will Not Roll Up All of the Way or is Difficult to Operate First make sure that the brackets are not rubbing against the ends of the roller or that the brackets have not been bent. Pull the shade partially down. Remove from brackets. Increase tension by rolling up the shade two revolutions. Replace the blind in brackets and test. Repeat the procedure until the shade rolls up with proper tension.

Roman Shades
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Only One Side Moves When Pulling All Draw Cords One of the draw cords may have become untied. Gently run the stray draw cord back through the shade‘s pulley mechanism and through the rings on the back of the shade. Tie the draw cord to the bottom ring.
Will Not Raise or Lower Check the draw cords and make sure they are not caught on the "L" mounting bracket or screws.

Vertical Blinds
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Control Chain Difficult to Operate Remove control end cap. You will see a pulley with a rod in the center. On this rod is a round metal washer with a ragged center (looks like a star). Occasionally, this push nut is attached too tightly during production. Tap the control rod lightly on the opposite end of the head rail and this will loosen the push nut and the controls should operate more smoothly.
Gap Between Adjacent Blinds To create an overlap, mount the head rails with non-control ends touching. Look inside the head rail and you will see several small whitish tubes attached at the ends (The spacer tubes are c-shaped and can be popped off with a screwdriver). Remove one or more of these tubes which will allow that vane to move closer to the edge of the rail allowing for overlap.
Cord too Long Look inside the head rail and find the vane carrier where the cord ends in a knot. Hold the carrier and pull out the excess cord until the cord safety device reaches the desired height. Tie a knot in the cord at the desired position. Do not cut off the excess until you operate the controls and determine everything works smoothly and the control cord is the desired length. Tighten the knot and cut the cord 1/2" below the knot.
Vane Out of Alignment Remove the vertical vane. When you want to remove the vane, slide a thin flat object (credit card, etc) up the vane to the hook side of the vane holder. Then slide the vane and card down and out of the vane holder (the vane should slide out easily). If the process is difficult, verify the vane is not sliding back into the hook. Notice that the carrier body in the head rail has a rectangular hole which the stem fits into. Align the carrier stem that needs adjustment with the hole. Insert a piece of string into the stem. Grasp the stem and push it into the carrier body. Now operate the rotation chain. You will now notice the stem now inside the body will NOT rotate. With the control chain, rotate all other stems to line up with the one to be adjusted. Grasp both ends of the string and pull downward to move the stem back into the operable position. Reattach vane.

Window Shadings
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Vanes Do Not Fully Open When the blinds are first received, sometimes the vanes do not fully open and partially obstruct the view even though the shade is fully lowered. This is caused by static. Downey Spray Wrinkle Remover or Magic Wrinkle Remover can be purchased from a local store and will not harm your shades when applied. Spray the shade front and back with this product to remove static.

Wood Blinds
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Slats Will Not Lower When packaged for shipment, the slats of your blind are in the fully raised position. Because of this, when you first try to lower your blind, the cord lock might not release, preventing the slats from lowering. First, you should hang the blind in the window. Second, hold your lift cords level with the head rail and gently pull. This should release the cord lock. If this does not fix the problem, take your blind out of the window. Locate the cord lock mechanism in the head rail (the lift cords run through this). You will see a pin. Using a flat head screwdriver (be careful to avoid contact with the cording), turn the screwdriver perpendicular to the head rail. Push the pin to disengage the cords.
NOTE: As soon as you release the pin, the slats will lower.
Slats Will Not Tilt Sometimes the tilt rod can become disconnected from the tilt mechanism in the head rail due to handling during shipment. This causes the tilt mechanism to move while the slats stay in place. To fix this, first remove the blind from the window. When you look at the head rail you will see a metal rod that runs the length of your head rail. You should also see where the tilt mechanism is housed. Gently push the end of the tilt rod back into the space where the tilt mechanism is located. Replace the blind in the window.
Tip: If you push the rod through, you will get a more secure tilt positioning. Replace the blind in the window.
Tilter Mechanism Needs to Be Replaced Remove your blind from the window. If you have a wand tilt, remove the wand. If you have a cord tilt, remove the tassels. Next, remove the metal end piece or plastic end cap from the head rail. Slide the tilt rod out just enough to clear the tilter. Then replace the tilter and gently push down until it snaps back into place. Try operating the tilter shaft until the flat portion of the tilter rod lines up with the flat portion inside the tilter. Now you can push the rod back through the tilter and replace the end cap. For a cord tilt, make sure the tassels are even when the blind is in the open position. The tassels must be attached after the cord tilter has been installed.
Uneven Slats
(Routless Feature Only)
If slats sit uneven - sides of blind appear "wavy" (one slat sits further in or out from the others) - it is possible that the slat was installed the wrong way. To correct: simply remove the slat and turn it around (slats are notched at the edges with half-moon cutouts for easy removal). Once the slat is inserted back into the blind the correct way - the "wavy" appearance at the sides should be corrected.

Woven Wood Blinds
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Appearance is Changing With Age A natural shade is a natural product. By nature, no two strands of grass, bamboo or reeds are exactly the same, making every shade truly unique. Slight color, grain and texture variations should be expected and cherished for their unique beauty. With any type of natural wood product, slight shrinkage and warping may occur over time.
Only One Side Moves When Pulling All Draw Cords One of the draw cords may have become untied. Gently run the stray draw cord back through the shade's pulley mechanism and through the rings on the back of the shade. Tie the draw cord to the bottom ring.
Appears Shorter Than Ordered Height If your shades are slightly shorter than ordered after you have completed installation, gently grasp the bottom of the shade and pull carefully to stretch the shade back into shape. Some materials are woven very tightly, and have a tendency to "spring up" which decreases over time.
Appears to Have Uneven Edges Woven materials may have shifted slightly during shipping. Lightly tap the edges of the shade with a flat tool until even.

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