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SEPTEMBER 24, 2020 - COVID-19 Update - Learn More

We are experiencing high call volumes and longer than normal wait times due to COVID-19. Skip the wait and check your order status online.

We are Committed to You, Our Customers

While all of us; our customers, our families and our loved ones, navigate the day by day changes that sweep the daily news regarding Covid-19, we want to assure you that we are open and adhering to all guidelines and best practices set by the CDC and with our local government.

Our Design Experts and Customer Service associates are prepared, knowledgeable and fully able to work remotely and carry out the same remarkable product guidance and service you've known for years.

Frequently Asked Questions

Can I order Samples?

We are now able to fulfill a limited selection of free sample requests and plan to expand this assortment as soon as we can. You can view sample availability on each product page. In order to ensure the safety of our employees, we have reduced the number of people allowed in our warehouse to guarantee appropriate social distancing. This may mean that you may experience slower delivery than normal, and we appreciate your patience.

If you would like help, have questions, or even have pics of your space, our design experts can totally work with that.

Will Product Orders be Delayed?

We are closely communicating with all of our providers and facilities to provide our customers the most up-to-date information on all of our window treatments. You can look at your product's page to get an estimate of current production times (as you normally would).

Our Commitment to Safety

We are in this together and we take the health and safety of our employees and our customers seriously. With that, we will let you know that in following the directive of our local government, we are complying with a Stay Home — Work Safe order as well as with best practices provided by the CDC. To accomplish this, we are working safely and remotely to get you decorating advice, step-by-step measuring and installation instructions and assistance with orders.

How to Measure for Shutters

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Tips Before You Get Started

  • Use a steel tape measure for the most accurate measurements
  • If you’re considering an Inside Mount, make sure your window has enough depth to accommodate it
  • Always measure width (left to right) first and height (top to bottom) second
  • Record all measurements to the closest 1/8”, making sure to clearly identify which is your height and which is your width—it is very common to get them mixed up

Determine Inside Mount or Outside Mount

  • Inside mount shutters available with Z-Frame or L-Frame options (requires more depth)
    • Finished, framed look
    • Least energy-efficient mount for shutters
  • Outside mount shutters cover beyond your window opening in width and height, L-Frame only
    • Mounts on trim or wall surface
    • Most energy-efficient mount for shutters

Measuring for Inside Mount

Note: Inside mount shutters will have a small deduction automatically applied by the manufacturer, to ensure proper fit

Width

  • Start measurement at 1 ½” deep inside the window opening
  • Measure width at the top, center and bottom of your window opening, from edge to edge
  • Record the smallest measurement of the three to the closest 1/8”

Height

  • Start measurement at 1 ½” deep inside the window opening
  • Measure height at the left, center and right, from top edge to bottom edge
  • Record the shortest measurement of the three to the closest 1/8”

Measuring for Outside Mount

Note: Outside mount shutters will have no deductions taken at the factory. They will be made according to your exact measurements.

Width

  • Measure the area you want to cover (how far you want the shutters to overlap the window opening); we recommend 1 ½” on both sides
  • Record your measurement

Height

  • Determine where you want the top of your shutter frame to be and mark the spot
  • Measure the height from the spot you marked to the top of the window sill. If there is no sill, measure down the window to your desired length
  • Record your measurement